Patient Participation Group (PPG)

Your patient participation group needs you!

To make sure our services meet the needs of all, we invite
registered patients to join our Patient Participation Group.

How do I join?

Simply complete the online PPG Joiner Form

The Patient Participation Group is
designed to:

Develop a partnership with patients.
Discover what a range of patients think about services and to establish their priorities.
Provide a platform to test and modify ideas and plans.
Select the headers below to find out more.

What is a PPG

Each PPG is unique: evolving to meet local needs. PPG works with the practice to:

Offer patient perspective on services provided by the practice
Contribute to the continuous improvement of services
Foster improved communication between the practice and its patients
Help patients to take more responsibility for their health
Provide practical support and help to implement change

PPG Is Not How Do I Join ? What Is A PPG? PPG’s Work By A PPG Should Be Advantages For The Patients Advantages For The Practice Meeting Minutes Frequently Asked Questions

How Do I Join ?

If you are interested in helping us to improve, simply complete the online PPG Joiner Form. You must be a registered member of this practice if you wish to join our PPG.

PPG Joiner Form

What is a PPG?

Each PPG is unique: evolving to meet local needs. PPG works with the practice to:

Offer patient perspective on services provided by the practice.
Contribute to the continuous improvement of services.
Foster improved communication between the practice and its patients.
Help patients to take more responsibility for their health.
Provide practical support and help to implement change.

PPG is not

A forum for complaints.
A doctor’s fan club.
A time-consuming activity for practice staff.

PPG’s work by

Building a relationship between the practice and its patients.
Building a relationship between different patients.
Breaking down the barriers between the practice and patients and between patients.
Sharing information.

A PPG should be

Self-organised and patient led
Confident in its ability to challenge the practice
Able to have an open dialogue with the practice

Advantages for the patients:

Patients learn how to become more responsible for their own health
Patients will have a better understanding about the practice and its staff
Patients will be consulted on arrangements in primary health care before decisions are made
Patients will have a forum to suggest positive ideas for change and voice concerns

Advantages for the practice:

The practice will be able to plan services jointly with patients
Get closer to the community for whom they care
Help patients with non-medical and social care issues
Get help from patients to meet targets and objectives
Have a forum to voice ideas and concerns

Meeting minutes

FALMOUTH ROAD Surgery

Thursday 18 October 2018 @ 6pm

Next PPG Meetings

Next PPG Meeting: 13th December 2023 at 6:00pm
PPG Meeting Minutes: 16th April 2020
PPG Meeting Minutes: 9th July 2020
PPG Meeting Minutes: 15th October 2020

QUEENS ROAD Surgery

PPG Reports

Patient Participation Group Report 2014-2015

PPG Meeting Minutes

SILVERLOCK Medical Centre

PPG Reports

PPG Meeting Minutes

THE LISTER Practice

Next PPG Meetings

Next PPG Meeting : Monday 11th December 2023

Frequently Asked Questions

Q: Why are you asking people for their contact details
A: We want to talk to people about the surgery and how well we are doing to identify areas for improvement.

Q: Will my doctor see this information?
A: No. It is purely to contact patients to ask them questions about the surgery and how well we are doing. Your doctor will only see the overall results.

Q: Will the questions you ask me be medical or personal?
A: General questions about the practice, how we are providing services and what we can do to improve them.

Q: Who else will be able to access my contact details?
A: No one beyond the practice.

Q: How often will you contact me?
A: Not very often, 1-2 times a year

Q: What is a patient participation group?
A: It is a group of volunteer patients who are involved in shaping the services to patients.

Q: Do I have to take part in the group?
A: No, but if you change your mind, please let us know.

Q: What if I no longer wish to be on the contact list or I leave the surgery?
A: We will ask you to let us know if you do not wish to receive further messages.

Q: Who do I contact if I have further questions?
A: Practice Manager

A PPG Is Not

A forum for complaints.
A doctor’s fan club.
A time-consuming activity for practice staff.

How Do I Join ?

If you are interested in helping us to improve, simply complete the online PPG Joiner Form. You must be a registered member of this practice if you wish to join our PPG.

PPG Joiner Form

What Is A PPG?

Each PPG is unique: evolving to meet local needs. PPG works with the practice to:

Offer patient perspective on services provided by the practice.
Contribute to the continuous improvement of services.
Foster improved communication between the practice and its patients.
Help patients to take more responsibility for their health.
Provide practical support and help to implement change.

PPG’s Work By

Building a relationship between the practice and its patients.
Building a relationship between different patients.
Breaking down the barriers between the practice and patients and between patients.
Sharing information.

A PPG Should Be

Self-organised and patient led
Confident in its ability to challenge the practice
Able to have an open dialogue with the practice

Advantages For The Patients

Patients learn how to become more responsible for their own health
Patients will have a better understanding about the practice and its staff
Patients will be consulted on arrangements in primary health care before decisions are made
Patients will have a forum to suggest positive ideas for change and voice concerns

Advantages For The Practice

The practice will be able to plan services jointly with patients
Get closer to the community for whom they care
Help patients with non-medical and social care issues
Get help from patients to meet targets and objectives
Have a forum to voice ideas and concerns

Meeting Minutes

Meeting minutes

FALMOUTH ROAD Surgery

Thursday 18 October 2018 @ 6pm

Next PPG Meetings

Next PPG Meeting 13th December 2023 at 6:00pm
PPG Meeting Minutes: 16th April 2020
PPG Meeting Minutes: 9th July 2020
PPG Meeting Minutes: 15th October 2020

QUEENS ROAD Surgery

PPG Reports

Patient Participation Group Report 2014-2015

PPG Meeting Minutes

<!– Next PPG Meetings

Next PPG meeting: 14th December 2023 at 6:30pm

–>

SILVERLOCK Medical Centre

PPG Reports

PPG Meeting Minutes

THE LISTER Practice

Next PPG Meetings

Next PPG Meeting : 11th December 2023